How to Transfer Balance From Zain to Zain? A Quick Guide

Zain, one of the leading telecommunication service providers in Kuwait, allows customers to share their balance with family and friends. If you want to know how to use this feature, this guide highlights the entire process for Zain to Zain balance transfer. Learn how to activate and manage the Zain balance transfer service, how to share credit both locally and internationally, and the terms and conditions for using this service.

How to Activate the Zain Balance Transfer Service

To begin using the Zain to Zain balance transfer feature, you must first activate the service SMS. Here’s how to activate it:

• Open your phone’s messaging app.
• Go to the new message area.
• You may be required to first specify the recipient; input 99998 as the number you want to forward a message to.
• Compose a new SMS with the text: ON.
• Send this message to 99998.
• You will receive a PIN code via SMS, which will be used to authorize future transfers.

How to Share Zain Balance via SMS

Once you get your transfer PIN, you can now use this SMS procedure to share your Zain balance with another number:

• Open your messaging app.
• Navigate to your previous chat with 99998 or start a new message and enter 99998 as recipient.
• Compose a new SMS in the following format: T [recipient’s number] [amount].
  • For example: T 965XXXXXXXXX 1.5
• Send this message to 99998.
• You will receive a prompt to confirm the transfer by entering your PIN code.
• Reply with your PIN to complete the transaction.

How to Transfer Zain Balance by Zain Kuwait App

The Zain Kuwait app is a mobile platform by Zain that features all Zain customer services. Via the Zain KW app, you can send your data balance to friends. To get started, follow the steps below: ^{[1] [2]}

• Get the Zain KW mobile app on any digital app store:
  • Download the Zain mobile app on Google Play Store “from here”.
  • Download the Zain mobile app on Apple App Store “from here”.
• Install and open the app.
• Select English as your preferred language.
• Navigate to the login area and sign in with your credentials.
• Navigate to the “My Packages” section.
• Select “Transfer Credit“.
• Enter the recipient’s number and the amount to transfer.
• Enter your PIN code when prompted.
• Confirm the transfer to complete the process.

Terms and Conditions for Local Zain Transfers 

Zain credit transfers within Kuwait come with the following terms and conditions:

• Postpaid lines must be active for at least 90 days.
• The outstanding amount on postpaid lines must not exceed 50 KD.
• Prepaid lines must maintain a minimum balance of 0.001 KD after the transfer.
• The minimum transferable amount is 100 filses.

Zain International Credit Transfer

As a Zain user from Kuwait, you can also share your balance with Zain users from other countries. To run an international Zain to Zain balance transfer, follow the steps below:

• Open your messaging app.
• Start a new message with 94009 as the recipient.
• Compose an SMS in the following format: TR [recipient’s number] [amount].
  • For example: TR 0092XXXXXXXXXX 2
• Send this message to 94009.
• Confirm the transfer process as prompted.

Terms and Conditions for International Zain Transfers 

In order to transfer your Zain credit to someone outside Kuwait, pay attention to the following terms and conditions to ensure a smooth experience:

• Only prepaid lines are eligible.
• The total monthly transfer amount must not exceed 30 KD.
• Customers cannot make more than 20 international Zain credit transfers in a month.
• The recipient must be located in a country where the credit transfer service is available.

How to Change/Reset Zain Balance Transfer PIN Code

If your Zain to Zain credit share PIN code is compromised, or you no longer have access to it, follow these procedures to change your PIN to a new one:

• Go to your messaging app.
• Navigate to your previous chat with 99998 or start a new message with 99998 as recipient.
• Compose a new SMS in the following format: C [old PIN] [new PIN].
  • For example, if your old PIN was 1234, and you want to change it to 5678, you would send C 1234 5678 to 99998.
• Send this message to 99998.

You can also use the Zain KW app to reset your Zain credit transfer PIN code. Just open the app, head to the credit transfer section and opt to reset PIN. You will receive a new PIN via SMS.

How to Cancel Zain Balance Transfer Service 

If you no longer want to use the Zain balance share service and want to cancel it altogether, follow the steps below:

• Open your messaging app.
• Start a new chat and enter 99998 as the recipient.
• Compose a new SMS with the text: OFF [PIN].
  • For example, if your PIN is 1234, your message will look like this: OFF 1234

• Forward the message to the recipient.

Countries Eligible for Zain International Credit Transfers

Here are countries where you can send or receive Zain international credit transfers:

All Zain Credit Transfer Service Codes

You can quickly note down the codes for using and managing the Zain balance share service from the table below:

Conclusion

As outlined in the article, you can use either SMS Zain to Zain balance transfer code or Zain Kuwait app to credit a fellow Zain user from your mobile balance. Note that a small fee of 0.5 fils is charged for each balance transfer transaction, whether local or international.